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  • E-mail:shop@shop-porthole.com
  • Phone07835 962271
    agnes@porthole-shop.co.uk
  • Store hoursMonday - Friday 9.00 - 17.00, Saturday 10.00 - 14.00

Regulations

Regulations of the store www.shop-porthole.com and www.porthole-shop.co.uk

General provisions

The prices in the shop are gross prices (including VAT).
Orders can be placed through the website www.shop-porthole.com and www.porthole-shop.co.uk (online store).
The price, which is shown with the product at the time of placing the order by the customer, is binding upon the parties to the transaction.
This includes other elements of the offer, such as the contents of a set, delivery costs and any other terms and conditions are binding upon the parties in accordance with their content at the time of placing the order by the customer.
The content of the store website does not constitute an offer within the meaning of the Civil Code (it only acts as commercial information), therefore, the placement of an order by a customer does not mean the immediate conclusion of a contract. The customer, by placing an order, makes an offer to buy the ordered items, according to the information on them located at the time of placing the order on the store website.
In the case of placing an order by a customer via the Internet (website, e-mail message), the moment of concluding the purchase-sale contract is the moment of personal confirmation of accepting the order by the shop personnel (e-mail).
Placing an order by the customer requires payment for the goods ordered.
The staff of the store makes every effort to ensure that the descriptions and technical data of products in the store are in line with reality.
The customer has the right to withdraw from the contract within 14 days from the date of purchase, without giving reasons, in compliance with the provisions on withdrawal from the distance contract.

Execution of the order

A condition of the contract is to provide a phone number, enabling our employee to verify the reliability of the order. After accepting the order, the seller confirms it by telephone or e-mail. The shop may refuse to execute an order, whose reliability could not be confirmed.
The moment of phone or e-mail confirmation of the order by the seller is also an opportunity to correct any incorrectly specified personal data or a mistakenly placed order. Making changes in the order later may be difficult as once the order is confirmed by the seller, it is forwarded for execution and the goods may already be on their way to the customer. However, the staff of the store shall make every effort to provide the customer the possibility to make changes at any time, such as the delivery address and changing the content of the order (until the consignment is sent), including resignation of the purchase by the customer, even after having concluded the purchase-sales contract.
In justified cases, the Store reserves the right to reject the execution of an order.  The execution time consists of the period for sending the goods and the time needed to deliver the ready package to the customer. It depends on the type and method of delivery of the goods and ranges from 3 to 9 days.
The consignment sent by courier reaches the recipient within 3 to 5 business days after shipment. In the case of temporary absence of the ordered goods in the warehouse, this time may be longer.       In such a case the customer is informed each time, by e-mail or telephone, immediately after placing the order. The conditions for the execution of non-standard orders are always determined with the customer individually.
The ordered goods are delivered by courier.
Proof of purchase (original VAT invoice) is included with the shipment upon request.
You can pay for your shopping at the store in the following way:

  1. Online payment using PayPal - the cost of shipping to the UK is gross 19.00 pounds, regardless of the number of ordered goods.
  2. Online payment using PayU - the cost of shipping to the UK is gross 19.00 pounds, regardless of the number of ordered goods.

Warranty and returns

All products offered in the store are brand new, free from physical and legal defects, and have been legally placed on the European market.
All the products are covered by a 3-month warranty of the seller (store) under the terms and conditions of the Civil Code. In the period of 14 days from the delivery of goods, the customer has the right to return them without giving reasons under withdrawal from the contract, according to the general principles deriving from the provisions on the conclusion of distance contracts. Goods returned in this mode shall be accepted only if they are sent back in the original and undamaged box with its complete content (the device, any other attached devices and accessories, manuals, warranty, proof of purchase - invoice or receipt, etc.), and the item itself and accessories are intact and do not bear any signs of use, e.g. removed protective film. Goods returned in the above mode should be sent to the store address at the buyer's expense. Such a return shipment must contain a written statement of withdrawal from the contract, your personal data, and a clear indication of how the buyer wishes to receive the return of payment paid for the goods: by bank transfer, please provide the account number. These data can also be sent by e-mail to the address: shop@shop-porthole.com.
In the event that the withdrawal from the contract is accepted, we return the money within 14 business days from the moment we receive the return consignment and form of withdrawal from the contract.
The warranty and the right of withdrawal from the contract do not apply if the product has mechanical damages of external origin. Therefore, before accepting a package from the courier, always check whether the packaging was not damaged in transit. Pay particular attention to the condition of tapes or seals on the package. If the package of the consignment has signs of damage or the seals (tapes) are broken, do not accept the consignment and in the presence of the courier prepare a damage protocol and contact the seller as soon as possible to resolve the matter. Checking the package on delivery is a necessary condition to take into account any customer claims for damage or theft of the consignment during transport.
In the case of unjustified complaints or damage to equipment caused by the user, all the costs of the above-mentioned procedures are covered by the customer.
 

Personal data protection

By placing an order, the customer agrees to the processing and use of personal data for the purpose of executing the contract. These data are not processed or used for any other purpose.
If the customer placing the order agrees to receive a "newsletter", the data (e-mail) will also be used for sending that newsletter.
Personal data stored in the database of the store are processed exclusively for its needs; they are not and will not be made available to other entities. These data are collected with due diligence and adequately protected against access by unauthorized persons, in accordance with the Act on personal data protection of 29 August 1997 (Journal of Laws of 1997 No. 133, item 883). The customer has the right to inspect their data, to correct them and demand that they are stopped being used.
The structure of the store website has been designed in such a way that it can be visited without the need to identify yourself or reveal personal data. No data is collected to identify the visitor or their computer while visiting the sites.

Final Provisions

The owner of the store is the company Joatom, ul. Szczęśliwa 1/20, 53-445 Wrocław, Tax ID (NIP): PL 894-166-19-91. The number under which the business was registered: 197588. The registration authority of the business: Mayor of Wrocław, Department of Civil Affairs.
The business address is also the correspondence address of the seller.
These regulations are part of the purchase-sales contract concluded by the store and the ordering customer. The content of the regulations is valid according to the wording from the date of placing the order by the customer.
Any dispute arising in connection with the execution of the purchase-sales contracts between the store and the consumer shall be settled in the first instance through negotiation, with the intention of an amicable settlement of the dispute. However, if this would not be possible or would be unsatisfactory for either party, any disputes will be settled by the common court in Wrocław, with jurisdiction for the seller.


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